Learn How To:

• Apply statistical thinking to quality improvement
• Use statistical tools to analyze a wide variety of daily work problems
• Select appropriate control charts for different applications
• Interpret variability in work processes
• Construct a histogram of set data
• Develop and analyze run charts and control charts for variables and attributes data
• Quantify process capability through data analysis and control charts
• Compute and interpret process capability indexes

Course Objective:

Gain skills needed to apply statistical thinking to quality improvement using facts, data, and analysis. Develop and analyze process-appropriate charts.

About This Course

As one course among many offered in the American Management Association's curriculum, Fundamentals of Statistical Process Control has been designed specifically for the practicing manager and the future manager. It provides private, self-paced, individualized study; learning and self-evaluation through in-text exercises.

Dr. James R. Evans is Professor of Quantitative Analysis and Operations Management and Director of the Total Quality Management Center in the College of Business Administration at the University of Cincinnati. He received B.S.I.E. and M.S.I.E. degrees from Purdue and a Ph.D. from Georgia Tech. Evans has published over 70 papers in various research journals and conference proceedings, and is author or co-author of eight books, including Applied Production and Operations Management, 4th Edition; The Management and Control of Quality, 2nd Edition; Creative Thinking in the Decision and Management Sciences; and Total Quality: Management, Organization, and Strategy. He sits on the editorial boards of several professional journals, is an active consultant and educator in management science and quality, and serves as an Examiner for the 1994 Malcolm Baldrige National Quality Award.

The publisher wishes to thank James L. Bossert, Sr., Sandra Claudell, and Linda A. Burkell for their help in reviewing the manuscript of this course.

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