About This Course

Communication Skills for Managers, Fifth Edition, is designed for new and experienced managers and others who want to improve their ability to communicate on the job. Using real-life scenarios and interactive exercises, this course introduces practical concepts and proven techniques that will help you communicate more effectively with others, deliver your message successfully to a group, and write clearly and persuasively. You will learn the key communication skills: how to listen, deliver your messages clearly, and ask questions. The course also showcases techniques for helping others learn new skills and tasks, making successful presentations, and writing business documents that meet your specific standards. Assessments, exercises, and a Communication Skills Log give you the opportunity to identify your strengths and weaknesses, practice new skills, and apply what you’ve learned to your own business situation.

Janis Fisher Chan, a writer, editor, trainer, and instructional designer for more than 20 years, specializes in helping people communicate clearly. As co-owner of a successful training company, she developed and conducted customized workshops on topics that included business writing, interpersonal communication, performance management, meeting planning, and making presentations. She is currently working as a freelance instructional designer, writer, and editor. This is her third self-study course for the American Management Association: The others are Managing Your Priorities and Making Successful Presentations. She is also the co-author of five business writing books.

Acknowledgments The publisher would like to thank the following people for their review of the manuscript of this course: Jim Dezieck, Organizational Development Consultant, Massachusetts Institute of Technology, Cambridge, Massachusetts Connie Zimmerman, Lecturer, Department of Business Communication, Marshall School of Business, University of Southern California.

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