This intensely practical self-study course shows you what business process improvement is and what it isn't, why it's needed, what the benefits and pitfalls are, and how it differs from other performance improvement efforts. It's the essential business process improvement guide for executives, managers, and supervisors

Learn how to:

• Use a six-step system to identify the best candidates for process improvement
• Select and train the right team for successful implementation
• Prepare a business process functional flowchart, the foundation for process analysis and design.

Course Objective:

Utilize a framework for initiating and managing process improvement. Analyze business processes with the goal of redesign for improvement.

About This Course:

As one course among many offered in the American Management Association's curriculum, How to Lead a Business Process Improvement Effort has been designed specifically for the practicing manager and the future manager. It provides private, self-paced, individualized study; learning and self-evaluation through in-text exercises.

Kevin B. Cellars holds a Master of Science degree in Engineering Management from Johns Hopkins University. He is currently head of Design Engineering for a major East Coast utility. He has led successful process improvement efforts in several business areas, such as engineering, purchasing, and materials management. He has worked on several Electric Power Research Institute (EPRI) committees and has made significant contributions to the publication of two EPRI guidelines: "Guidelines for Optimizing the Engineering Change Process for Nuclear Power Plants" and "Guidelines for the Utilization of Commercial Grade Items in Nuclear Safety-Related Applications." He also served as vice chairperson for the publication of the supplemental guidance for the application of EPRI Report P-5652 on the utilization of commercial grade items.

The publisher wishes to thank the following people for their review of the manuscript of this course: Paul G. Agnew, Strategic Learning Systems, Braintree, Massachusetts; John Beveridge, CISA, CFE, CGFM, Ipswich, Massachusetts; and Steven Rathmill, Hopkinton, Massachusetts.

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