As a secretary or administrative assistant in today's workplace your title no longer adequately reflects the breadth and depth of the tasks you must actually manage. The "secretary's job" now requires not only complete mastery of office skills, superior human relations insight, and extraordinary communication skills, but also the ability to keep the whole operation running smoothly.

This unique self-study course will enable you to strengthen your decision-making, interpersonal communication, listening, people and time management skills. Numerous situational scenarios reflect the expanded responsibilities that challenge today's secretary and administrative assistant. After completing this course you'll project a more confident, more capable take-charge attitude - one that commands respect.

Learn how to:

• Double your personal productivity using seven proven techniques
• Set priorities to manage your time more efficiently
• Expedite problem-solving and decision-making using five proven techniques
• Respond non-defensively and constructively to criticism
• Apply successful strategies for defusing negative and emotional confrontations
• Create "win-win" outcomes in conflict situations
• Communicate effectively to insure cooperation and understanding
• Discover career growth opportunities within your present job
• Minimize the negative effect of change

The Institute for Certification, a department of Professional Secretaries International - the Association for Office Professionals™, will grant points toward CPS recertification to qualified individuals who successfully complete this course.

About This Course:

As one course among many offered in the American Management Association’s curriculum, Skills for Success: A Guide for Secretaries and Administrative Assistants has been designed specifically for the practicing secretary and the future secretary. It provides private, self-paced, individualized study.

DeAnne Rosenberg has been speaking professionally for 25 years throughout the United States and Europe. As a specialist in management education and supervisory development, Ms. Rosenberg works with those in leadership roles to help them increase their effectiveness. She is well known for her work in performance management and motivation, and her articles appear regularly in business journals in the United States and abroad. Ms. Rosenberg is a member of Federally Employed Women, the American Society for Training and Development, and the National Speakers Association, which awarded her the “CSP” (Certified Speaking Professional) designation in 1985. She is a graduate of Bryn Mawr College and is listed in the World Who’s Who of Women.

The publisher wishes to thank the following people for their help in reviewing the manuscript for this course: Jeffery H. Davis, Organizational Renewal Associates, Littleton, Massachusetts; Doris M. O’Hearn, Cosmet-X, Lawrence, Massachusetts; and Joni L. Pulliam, Utica College of Syracuse University, Utica, New York.

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