Thank you for inquiring about the Certificate In Customer Satisfaction Management. The courses listed below can be used towards completion of this certificate. You must select courses totaling 10 CEUs. Courses may be applied toward one certificate only. For more information on the individual courses click on the corresponding title. To register for this program check the appropriate courses and click submit.

Certificate In Customer Satisfaction Management -  AMA-C220
	Communication Skills for Managers, Fifth Edition	2 CEU(s)
	How to Be a Great Call Center Representative	2 CEU(s)
	How to Build High Performance Teams	2 CEU(s)
	How to Make Teams Work	1 CEU(s)
	How to Sharpen Your Business Writing Skills	2 CEU(s)
	Interpersonal Communication Skills in the Workplace, Second Edition	1 CEU(s)
	Interpersonal Negotiations: Breaking Down the Barriers	2 CEU(s)
	Keeping Customers for Life	1 CEU(s)
	Managing the Customer Satisfaction Process	1 CEU(s)
	Practical Problem-Solving Skills in the Workplace	1 CEU(s)
	Successful Negotiating	2 CEU(s)
	Total Quality Management	2 CEU(s)

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