|Course Title:||Performance Management|
|Author:||Charles M. Cadwell|
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Performance Management presents managers and supervisors with a clear model they can follow to plan,monitor,analyze,and maintain a satisfying process of performance improvement for their staff.Designed to encourage students to apply what they are learning to their current job responsibilities, this self-study course offers exercises and assessments to determine their own readiness to implement performance management.It also illustrates strategies for developing the crucial communication skills of coaching,problem solving,and giving feedback while teaching methods for linking organizational and personal goals.
By demystifying the role of various performance management techniques,such as 360 °feedback,surveys,and performance appraisals,Performance Management provides the knowledge and tools to design and implement a workable system that benefits the organization and inspires employees to manage their own performance.
Charles M. Cadwell, is the president of Training Systems, based in Mulvane, Kansas, which specializes in training system design and development. He has more than 20 years of experience in the training field.Prior to starting Training Systems in 1986,he held positions as Director of Field Training for Pizza Hut,Inc.and Director of Training for Popingo Video,Inc.
Cadwell ’s clients have included Fortune 500 companies as well as a number of small-and medium-sized service,retail,and manufacturing businesses. In addition to developing training materials,he frequently facilitates classroom training sessions.
His first book,New Employee Orientation,was published by Crisp Publications in 1988.Since then he has written three audio-cassette programs for.the American Management Association on the subjects of recruitment and selection,orientation and training,and leadership skills.He has also written four issues of the Trainer ’s Workshop for the American Management Association. His most recent books are How to Be an Effective Facilitator (AMA,1997), Team Up for Success (American Media,Incorporated,1997),and First-Line Supervision, Fourth Edition (AMA,1999).
ACKNOWLEDGMENTS: The publisher would like to thank the following people for their review of the manuscript of this course:
Erik J.Van Slyke,EVP Human Resources,Reuters Americas,New York, New York
Diane Arthur,President,Arthur Associates Management Consultants,Ltd. (human resource development specialists),Northport,New York
Mike Deblieux,President,Mike Deblieux Human Resources,and Course Leader,American Management Association,Tustin,California