|Course Title:||Keeping Customers for Life|
|Author:||Joan Koob Cannie, Donald Kaplin|
|Register for this course|
Keeping Customers for Life, based on the best-selling AMACOM book of the same name, will set you on the path to 100% customer satisfaction and become your "bible" for achieving service excellence.
Learn how to:
Understand strategies for improving overall customer satisfaction and the process for resolving customer complaints and problems.